Thanks Peter - yes I second this.
Hi Sarah, if NDS can help that would be much appreciated. I tried calling NDIS about it yesterday because I have not heard back from my email to thier enquiries@ndis address - the NDIS staff who answered from the provider helpline did not know what the "SIL roster of care template" even was and could not put me through to anyone else for assistance!
Regards
Mark Brantingham
Yumaro
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Mark Brantingham
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Original Message:
Sent: 01-02-2023 06:11
From: Peter Spyker
Subject: SIL Roster of Care tool template - not working
Hi Sarah,
Can the NDS please make contact on behalf of providers re the problem with the SIL ROC many of us are facing:
We are trying to use the current SIL Roster of Care tool (spreadsheet) from the NDIS website and when we enter support ratios it comes up with an error message saying something like "excel does not have enough resources to execute formulas". Are others having this issue and does anyone have a work around? (I have sent enquiry to agency as well but thinking the reply may take some time).
We all get the same response, the problem is at our end, when it's clear it's a problem with the template.
Original Message:
Sent: 1/30/2023 6:27:00 PM
From: Mary Gakopoulos
Subject: RE: SIL Roster of Care tool template - not working
This is an ongoing issue. When you call NDIS the explanation is that you need to get your IT involved to rectify this. IT has informed us that it is a Template issue not an IT issue.
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Mary Gakopoulos
Original Message:
Sent: 24-01-2023 16:00
From: Mark Brantingham
Subject: SIL Roster of Care tool template - not working
Dear All
We are trying to use the current SIL Roster of Care tool (spreadsheet) from the NDIS website and when we enter support ratios it comes up with an error message saying something like "excel does not have enough resources to execute formulas". Are others having this issue and does anyone have a work around? (I have sent enquiry to agency as well but thinking the reply may take some time).
Thanks, regards
Mark
Link to tool: https://www.ndis.gov.au/providers/housing-and-living-supports-and-services/supported-independent-living-provider-guidance/sil-roster-care-submissions
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Mark Brantingham
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