NDP Community

Hi Community,

I have a friend whose adult son has an ABI and is quite independent but has short-term memory loss and requires support with some daily living skills. She is looking for an organisation/agency that provides an 'on-call' type of service whereby a person with a disability can call a number and speak to a support worker 24 hours a day to provide them with advice or information. If the PwD requires a support worker to help them face-to-face, the organisation can arrange for a suport worker to be at the client's home within say 30-60 minutes. 

If anyone knows of an organisation that currently provides this service, I'd be grateful to hear from you.

Alisha

Hi Community,

I have a friend whose adult son has an ABI and is quite independent but has short-term memory loss and requires support with some daily living skills. She is looking for an organisation/agency that provides an 'on-call' type of service whereby a person with a disability can call a number and speak to a support worker 24 hours a day to provide them with advice or information. If the PwD requires a support worker to help them face-to-face, the organisation can arrange for a suport worker to be at the client's home within say 30-60 minutes. 

If anyone knows of an organisation that currently provides this service, I'd be grateful to hear from you.

Alisha

Hi Community,

I have a friend whose adult son has an ABI and is quite independent but has short-term memory loss and requires support with some daily living skills. She is looking for an organisation/agency that provides an 'on-call' type of service whereby a person with a disability can call a number and speak to a support worker 24 hours a day to provide them with advice or information. If the PwD requires a support worker to help them face-to-face, the organisation can arrange for a suport worker to be at the client's home within say 30-60 minutes. 

If anyone knows of an organisation that currently provides this service, I'd be grateful to hear from you.

Alisha

Thanks Alisha!

Hi Community,

I have a friend whose adult son has an ABI and is quite independent but has short-term memory loss and requires support with some daily living skills. She is looking for an organisation/agency that provides an 'on-call' type of service whereby a person with a disability can call a number and speak to a support worker 24 hours a day to provide them with advice or information. If the PwD requires a support worker to help them face-to-face, the organisation can arrange for a suport worker to be at the client's home within say 30-60 minutes. 

If anyone knows of an organisation that currently provides this service, I'd be grateful to hear from you.

Alisha

Hi NDP Community, 

Calling on NDP members based in Victoria. 

Can anyone advise Alisha of a organisation that provides either 24/hr 'on call' support or advice for daily living skills or if needed, can attend in-person in the the Eastern suburbs of Melbourne?

Please reply to this thread if you can help!

Thanks, 

Thanks Alisha!

Hi Community,

I have a friend whose adult son has an ABI and is quite independent but has short-term memory loss and requires support with some daily living skills. She is looking for an organisation/agency that provides an 'on-call' type of service whereby a person with a disability can call a number and speak to a support worker 24 hours a day to provide them with advice or information. If the PwD requires a support worker to help them face-to-face, the organisation can arrange for a suport worker to be at the client's home within say 30-60 minutes. 

If anyone knows of an organisation that currently provides this service, I'd be grateful to hear from you.

Alisha

Hi Community,

I have a friend whose adult son has an ABI and is quite independent but has short-term memory loss and requires support with some daily living skills. She is looking for an organisation/agency that provides an 'on-call' type of service whereby a person with a disability can call a number and speak to a support worker 24 hours a day to provide them with advice or information. If the PwD requires a support worker to help them face-to-face, the organisation can arrange for a suport worker to be at the client's home within say 30-60 minutes. 

If anyone knows of an organisation that currently provides this service, I'd be grateful to hear from you.

Alisha

Hi Alisha. I hope this is not too general. TAC previously had a service line that was an on call service. Organisations were paid a flat fee and providers who took this service were required to send a worker out within 30 minutes of a call. It was a way of not requiring 24/7 support. 

I did not see any providers who did this well (as in, actually allocated staff to be on call, therefor able to respond within 30 minutes). So, I would suggest if you look at providers who service TAC, they might have that service, but I suggest asking some follow up questions regarding how this is managed:

• Are workers allocated to be on call each day?
• What are their training requirements?
• Do you service the whole area?
• What happens if someone cannot respond within the required timeframe?

There may be more!

I hope this helps!

Hi Community,

I have a friend whose adult son has an ABI and is quite independent but has short-term memory loss and requires support with some daily living skills. She is looking for an organisation/agency that provides an 'on-call' type of service whereby a person with a disability can call a number and speak to a support worker 24 hours a day to provide them with advice or information. If the PwD requires a support worker to help them face-to-face, the organisation can arrange for a suport worker to be at the client's home within say 30-60 minutes. 

If anyone knows of an organisation that currently provides this service, I'd be grateful to hear from you.

Alisha