Hi Fiona,

Thank you for your post.

I have reached out to my NDS colleagues, who are experts in the field and here is their feedback:

This is an issue that we are hearing a bit more about these days. There is a responsibility of the Plan Manager to ensure that funds are expended in line with the person's plan and the plan is being implemented as intended.

It could be reasonable to consider that where a participant has indicated their acceptance of the 10 sessions as part of their supports in the current plan then the plan manager should be expected to ensure that sufficient funds are available for this to be completed.

Although the participant is able to change how they spend their funds, by exercising choice and control, the Plan Manager should be considering the spending of the participant to ensure that the participants funds are sufficient to cover any future commitments. It would be prudent for the Plan Manager to communicate with the participant to highlight that they are at risk of having insufficient funds and to determine if they no longer need the service that has been previously agreed to in the service agreement. Simply sending out an alert to a participant may not be sufficient to demonstrate how they are exercising their obligation to ensure funds are spent in line with the plan as intended.

The attachment may be of assistance.

https://www.ndis.gov.au/media/2693/download?attachment  

particularly p16, 4.4.2

I'd also recommend that, given that pre-payment is not possible, it is important that providers invoice clients promptly after a service is delivered to minimise any risk of insufficient funds to pay invoices.

It does mean that the provider may need to adjust how they set up their service agreements if a plan manager is not prepared to manage the participant's funds in line with a service agreement that specifies 10 sessions for example. It would also be interesting to have a chat with the plan manager or check their processes for ensuring that participants have the fund available in line with service requests/agreements that they are making with providers.

Does anyone have anything to add? Please join this conversation. 

Best regards,
Mary

------------------------------
Mary Kubalova
Community Manager
NDS Communities
------------------------------

Original Message:
Sent: 18-04-2023 09:07
From: Fiona Phipps
Subject: Plan Mangers refusing to create Service Bookings

We have started to have an number of plan managers refusing to 'quarantine' funding against our Service Agreements. That is, we send off the SA for 10 sessions, and we get responses like

 

" XXXXY have a policy that we do not reserve specified funding for a provider ensuring the participants flexibility and choice and control to use their funding as they see appropriate with any service provider.

 

At our discretion XXXXY will send out 'Low Funding' alerts ensuring the participant (or their representative) keeps the provider informed in a timely manner of their capacity for payment for services they have agreed to in a Service Agreement or Schedule of Services."

 

Then we have the issue of " the participant has completed their funding allocation and have no funds remaining to pay for your service. Please take this matter to the NDIS " who do nothing but tell us that this is the plan manager responsibility to manage a child/ persons funding and we go without payment.

 

The PM argument makes no sense to me regarding choice and control as the participant  are exercising that right by choosing to access X number of  sessions from a provider.

 

Anyone else have this issue or suggestions as to who to take this to ?

 

Fiona

 

Sent from Mail for Windows

 

Fiona Phipps Family Partner Navigator Full‑Time T 02 8966 8539 M 0422 411 613 E fionap@royalfarwest.org.au W  royalfarwest.org.au 14‑18 Wentworth St, Manly 2095 PO Box 52, Manly NSW 1655 Royal Far West acknowledges the Traditional Custodians of country throughout Australia and the ongoing and important wisdom shared through their continued connection with the land, waters and community. We respectfully recognise the Elders of the past and present, and walk with the children who will become future Elders. The communication and any attachments may contain confidential and/or legally privileged information intended for the addressee only. If you have received this communication in error you must not read, copy, use or share it. Please notify the sender immediately by phone or email or contact Royal Far West on (02) 8622 6832 and then fully delete all communications, emails and attachments. Thank you for your cooperation and understanding.

Original Message:
Sent: 4/17/2023 10:32:00 PM
From: Mary Kubalova
Subject: RE: Plan Mangers refusing to create Service Bookings

Hi Fiona,

Thank you for your post.

I have reached out to my NDS colleagues, who are experts in the field and here is their feedback:

This is an issue that we are hearing a bit more about these days. There is a responsibility of the Plan Manager to ensure that funds are expended in line with the person's plan and the plan is being implemented as intended.

It could be reasonable to consider that where a participant has indicated their acceptance of the 10 sessions as part of their supports in the current plan then the plan manager should be expected to ensure that sufficient funds are available for this to be completed.

Although the participant is able to change how they spend their funds, by exercising choice and control, the Plan Manager should be considering the spending of the participant to ensure that the participants funds are sufficient to cover any future commitments. It would be prudent for the Plan Manager to communicate with the participant to highlight that they are at risk of having insufficient funds and to determine if they no longer need the service that has been previously agreed to in the service agreement. Simply sending out an alert to a participant may not be sufficient to demonstrate how they are exercising their obligation to ensure funds are spent in line with the plan as intended.

The attachment may be of assistance.

https://www.ndis.gov.au/media/2693/download?attachment  

particularly p16, 4.4.2

I'd also recommend that, given that pre-payment is not possible, it is important that providers invoice clients promptly after a service is delivered to minimise any risk of insufficient funds to pay invoices.

It does mean that the provider may need to adjust how they set up their service agreements if a plan manager is not prepared to manage the participant's funds in line with a service agreement that specifies 10 sessions for example. It would also be interesting to have a chat with the plan manager or check their processes for ensuring that participants have the fund available in line with service requests/agreements that they are making with providers.

Does anyone have anything to add? Please join this conversation. 

Best regards,
Mary

------------------------------
Mary Kubalova
Community Manager
NDS Communities
------------------------------

This is where all Service Providers need to stop providing services to participants who use these PMs which will bring the issue to account.

------------------------------
Mark Kulinski
------------------------------

Original Message:
Sent: 18-04-2023 09:07
From: Fiona Phipps
Subject: Plan Mangers refusing to create Service Bookings

We have started to have an number of plan managers refusing to 'quarantine' funding against our Service Agreements. That is, we send off the SA for 10 sessions, and we get responses like

 

" XXXXY have a policy that we do not reserve specified funding for a provider ensuring the participants flexibility and choice and control to use their funding as they see appropriate with any service provider.

 

At our discretion XXXXY will send out 'Low Funding' alerts ensuring the participant (or their representative) keeps the provider informed in a timely manner of their capacity for payment for services they have agreed to in a Service Agreement or Schedule of Services."

 

Then we have the issue of " the participant has completed their funding allocation and have no funds remaining to pay for your service. Please take this matter to the NDIS " who do nothing but tell us that this is the plan manager responsibility to manage a child/ persons funding and we go without payment.

 

The PM argument makes no sense to me regarding choice and control as the participant  are exercising that right by choosing to access X number of  sessions from a provider.

 

Anyone else have this issue or suggestions as to who to take this to ?

 

Fiona

 

Sent from Mail for Windows

 

Fiona Phipps Family Partner Navigator Full‑Time T 02 8966 8539 M 0422 411 613 E fionap@royalfarwest.org.au W  royalfarwest.org.au 14‑18 Wentworth St, Manly 2095 PO Box 52, Manly NSW 1655 Royal Far West acknowledges the Traditional Custodians of country throughout Australia and the ongoing and important wisdom shared through their continued connection with the land, waters and community. We respectfully recognise the Elders of the past and present, and walk with the children who will become future Elders. The communication and any attachments may contain confidential and/or legally privileged information intended for the addressee only. If you have received this communication in error you must not read, copy, use or share it. Please notify the sender immediately by phone or email or contact Royal Far West on (02) 8622 6832 and then fully delete all communications, emails and attachments. Thank you for your cooperation and understanding.

Original Message:
Sent: 4/18/2023 7:47:00 PM
From: Mark Kulinski
Subject: RE: Plan Mangers refusing to create Service Bookings

This is where all Service Providers need to stop providing services to participants who use these PMs which will bring the issue to account.

------------------------------
Mark Kulinski
------------------------------

Original Message:
Sent: 18-04-2023 09:07
From: Fiona Phipps
Subject: Plan Mangers refusing to create Service Bookings

We have started to have an number of plan managers refusing to 'quarantine' funding against our Service Agreements. That is, we send off the SA for 10 sessions, and we get responses like

 

" XXXXY have a policy that we do not reserve specified funding for a provider ensuring the participants flexibility and choice and control to use their funding as they see appropriate with any service provider.

 

At our discretion XXXXY will send out 'Low Funding' alerts ensuring the participant (or their representative) keeps the provider informed in a timely manner of their capacity for payment for services they have agreed to in a Service Agreement or Schedule of Services."

 

Then we have the issue of " the participant has completed their funding allocation and have no funds remaining to pay for your service. Please take this matter to the NDIS " who do nothing but tell us that this is the plan manager responsibility to manage a child/ persons funding and we go without payment.

 

The PM argument makes no sense to me regarding choice and control as the participant  are exercising that right by choosing to access X number of  sessions from a provider.

 

Anyone else have this issue or suggestions as to who to take this to ?

 

Fiona

 

Sent from Mail for Windows

 

Fiona Phipps Family Partner Navigator Full‑Time T 02 8966 8539 M 0422 411 613 E fionap@royalfarwest.org.au W  royalfarwest.org.au 14‑18 Wentworth St, Manly 2095 PO Box 52, Manly NSW 1655 Royal Far West acknowledges the Traditional Custodians of country throughout Australia and the ongoing and important wisdom shared through their continued connection with the land, waters and community. We respectfully recognise the Elders of the past and present, and walk with the children who will become future Elders. The communication and any attachments may contain confidential and/or legally privileged information intended for the addressee only. If you have received this communication in error you must not read, copy, use or share it. Please notify the sender immediately by phone or email or contact Royal Far West on (02) 8622 6832 and then fully delete all communications, emails and attachments. Thank you for your cooperation and understanding.

Original Message:
Sent: 4/18/2023 7:47:00 PM
From: Mark Kulinski
Subject: RE: Plan Mangers refusing to create Service Bookings

This is where all Service Providers need to stop providing services to participants who use these PMs which will bring the issue to account.

------------------------------
Mark Kulinski
------------------------------

Original Message:
Sent: 18-04-2023 09:07
From: Fiona Phipps
Subject: Plan Mangers refusing to create Service Bookings

We have started to have an number of plan managers refusing to 'quarantine' funding against our Service Agreements. That is, we send off the SA for 10 sessions, and we get responses like

 

" XXXXY have a policy that we do not reserve specified funding for a provider ensuring the participants flexibility and choice and control to use their funding as they see appropriate with any service provider.

 

At our discretion XXXXY will send out 'Low Funding' alerts ensuring the participant (or their representative) keeps the provider informed in a timely manner of their capacity for payment for services they have agreed to in a Service Agreement or Schedule of Services."

 

Then we have the issue of " the participant has completed their funding allocation and have no funds remaining to pay for your service. Please take this matter to the NDIS " who do nothing but tell us that this is the plan manager responsibility to manage a child/ persons funding and we go without payment.

 

The PM argument makes no sense to me regarding choice and control as the participant  are exercising that right by choosing to access X number of  sessions from a provider.

 

Anyone else have this issue or suggestions as to who to take this to ?

 

Fiona

 

Sent from Mail for Windows

 

Fiona Phipps Family Partner Navigator Full‑Time T 02 8966 8539 M 0422 411 613 E fionap@royalfarwest.org.au W  royalfarwest.org.au 14‑18 Wentworth St, Manly 2095 PO Box 52, Manly NSW 1655 Royal Far West acknowledges the Traditional Custodians of country throughout Australia and the ongoing and important wisdom shared through their continued connection with the land, waters and community. We respectfully recognise the Elders of the past and present, and walk with the children who will become future Elders. The communication and any attachments may contain confidential and/or legally privileged information intended for the addressee only. If you have received this communication in error you must not read, copy, use or share it. Please notify the sender immediately by phone or email or contact Royal Far West on (02) 8622 6832 and then fully delete all communications, emails and attachments. Thank you for your cooperation and understanding.

That is quite frankly an ignorant comment that puts you at odds with the NDIS Code of Conduct. You might want to read it one day.

The PMs are doing their job. They don't work for you. 

------------------------------
Collin Mullane
Principal | NDIS Support Coordinator

My Coordinator
www.mycoordinator.me
------------------------------

Original Message:
Sent: 19-04-2023 09:47
From: Mark Kulinski
Subject: Plan Mangers refusing to create Service Bookings

This is where all Service Providers need to stop providing services to participants who use these PMs which will bring the issue to account.

------------------------------
Mark Kulinski

Original Message:
Sent: 18-04-2023 09:07
From: Fiona Phipps
Subject: Plan Mangers refusing to create Service Bookings

We have started to have an number of plan managers refusing to 'quarantine' funding against our Service Agreements. That is, we send off the SA for 10 sessions, and we get responses like

 

" XXXXY have a policy that we do not reserve specified funding for a provider ensuring the participants flexibility and choice and control to use their funding as they see appropriate with any service provider.

 

At our discretion XXXXY will send out 'Low Funding' alerts ensuring the participant (or their representative) keeps the provider informed in a timely manner of their capacity for payment for services they have agreed to in a Service Agreement or Schedule of Services."

 

Then we have the issue of " the participant has completed their funding allocation and have no funds remaining to pay for your service. Please take this matter to the NDIS " who do nothing but tell us that this is the plan manager responsibility to manage a child/ persons funding and we go without payment.

 

The PM argument makes no sense to me regarding choice and control as the participant  are exercising that right by choosing to access X number of  sessions from a provider.

 

Anyone else have this issue or suggestions as to who to take this to ?

 

Fiona

 

Sent from Mail for Windows

 

Fiona Phipps Family Partner Navigator Full‑Time T 02 8966 8539 M 0422 411 613 E fionap@royalfarwest.org.au W  royalfarwest.org.au 14‑18 Wentworth St, Manly 2095 PO Box 52, Manly NSW 1655 Royal Far West acknowledges the Traditional Custodians of country throughout Australia and the ongoing and important wisdom shared through their continued connection with the land, waters and community. We respectfully recognise the Elders of the past and present, and walk with the children who will become future Elders. The communication and any attachments may contain confidential and/or legally privileged information intended for the addressee only. If you have received this communication in error you must not read, copy, use or share it. Please notify the sender immediately by phone or email or contact Royal Far West on (02) 8622 6832 and then fully delete all communications, emails and attachments. Thank you for your cooperation and understanding.

Dear all,

To ensure that this community remains a space that is positive, forward-thinking, and supportive environment, where all members feel they can learn and connect with others while feeling safe; we have established some guidelines for participation.

You can find our T&Cs here

Please take a moment to acquaint yourself with these important guidelines. In order to preserve an environment that encourages both civil and fruitful dialogue, we reserve the right to immediately and without notice suspend or terminate membership in this community for anyone who violates these rules or who we reasonably suspect has violated these rules.

As a friendly reminder, here are the rules:

• Respect others. Focus on the content of posts and not on the people making them. Please extend the benefit of the doubt to newer guests and members; there's no such thing as a stupid question. Any form of abuse will not be tolerated.
  
  
  
• Respect the purpose of the community. Use the community to share successes, challenges, constructive feedback, questions, and goals instead of products or services that you provide. If you've found a product or service helpful, please share your experience with the group in a respectful way. Commercial messages in discussions, library entries, or elsewhere will be removed.
  
  
  
• Use caution when discussing products. Information posted on the discussion groups and in the libraries is available for all to see, and comments are subject to libel, slander, and antitrust laws.
  
  
  
• All defamatory, abusive, profane, threatening, offensive, or illegal materials are strictly prohibited. You must report any such material to us immediately. Do not post anything that you would not want the world to see or that you would not want anyone to know came from you.
  
  
  
• Respect intellectual property. Post content that you have personally created or have permission to use and have properly attributed to the content creator.
  
  
  
• When posting items in our collaborative environment, please indicate if the item is not available for reuse. It's also advisable to contact the owner of any material if you would like to reuse it.
  
  
  
• Post your message or documents only to the most appropriate communities. This helps ensure all messages receive the best response by eliminating "noise."

• Protect your account. You are responsible for protecting the confidentiality of your account and password used to access the community.  Do not share your account and password with anyone.
  
  
• Do not impersonate any other person or entity.
  
  
• Do not bypass, or attempt to bypass, any security mechanisms on the site.

Thank you for following these.

------------------------------
Mary Kubalova
Community Manager
NDS Communities
------------------------------

Original Message:
Sent: 21-04-2023 01:08
From: Collin Mullane
Subject: Plan Mangers refusing to create Service Bookings

That is quite frankly an ignorant comment that puts you at odds with the NDIS Code of Conduct. You might want to read it one day.

The PMs are doing their job. They don't work for you. 

------------------------------
Collin Mullane
Principal | NDIS Support Coordinator

My Coordinator
www.mycoordinator.me

Original Message:
Sent: 19-04-2023 09:47
From: Mark Kulinski
Subject: Plan Mangers refusing to create Service Bookings

This is where all Service Providers need to stop providing services to participants who use these PMs which will bring the issue to account.

------------------------------
Mark Kulinski

Original Message:
Sent: 18-04-2023 09:07
From: Fiona Phipps
Subject: Plan Mangers refusing to create Service Bookings

We have started to have an number of plan managers refusing to 'quarantine' funding against our Service Agreements. That is, we send off the SA for 10 sessions, and we get responses like

 

" XXXXY have a policy that we do not reserve specified funding for a provider ensuring the participants flexibility and choice and control to use their funding as they see appropriate with any service provider.

 

At our discretion XXXXY will send out 'Low Funding' alerts ensuring the participant (or their representative) keeps the provider informed in a timely manner of their capacity for payment for services they have agreed to in a Service Agreement or Schedule of Services."

 

Then we have the issue of " the participant has completed their funding allocation and have no funds remaining to pay for your service. Please take this matter to the NDIS " who do nothing but tell us that this is the plan manager responsibility to manage a child/ persons funding and we go without payment.

 

The PM argument makes no sense to me regarding choice and control as the participant  are exercising that right by choosing to access X number of  sessions from a provider.

 

Anyone else have this issue or suggestions as to who to take this to ?

 

Fiona

 

Sent from Mail for Windows

 

Fiona Phipps Family Partner Navigator Full‑Time T 02 8966 8539 M 0422 411 613 E fionap@royalfarwest.org.au W  royalfarwest.org.au 14‑18 Wentworth St, Manly 2095 PO Box 52, Manly NSW 1655 Royal Far West acknowledges the Traditional Custodians of country throughout Australia and the ongoing and important wisdom shared through their continued connection with the land, waters and community. We respectfully recognise the Elders of the past and present, and walk with the children who will become future Elders. The communication and any attachments may contain confidential and/or legally privileged information intended for the addressee only. If you have received this communication in error you must not read, copy, use or share it. Please notify the sender immediately by phone or email or contact Royal Far West on (02) 8622 6832 and then fully delete all communications, emails and attachments. Thank you for your cooperation and understanding.

Firstly, did the participant agree to the quarantining of funds or did you simply send the service agreement to the plan manager and demand they do this?

A service agreement does not guarantee funds or payment. No contract does, unless you take it to court.

Bad debts are unfortunately a normal part of business that we must all confront from time to time.

------------------------------
Collin Mullane
------------------------------

Original Message:
Sent: 18-04-2023 09:07
From: Fiona Phipps
Subject: Plan Mangers refusing to create Service Bookings

We have started to have an number of plan managers refusing to 'quarantine' funding against our Service Agreements. That is, we send off the SA for 10 sessions, and we get responses like

 

" XXXXY have a policy that we do not reserve specified funding for a provider ensuring the participants flexibility and choice and control to use their funding as they see appropriate with any service provider.

 

At our discretion XXXXY will send out 'Low Funding' alerts ensuring the participant (or their representative) keeps the provider informed in a timely manner of their capacity for payment for services they have agreed to in a Service Agreement or Schedule of Services."

 

Then we have the issue of " the participant has completed their funding allocation and have no funds remaining to pay for your service. Please take this matter to the NDIS " who do nothing but tell us that this is the plan manager responsibility to manage a child/ persons funding and we go without payment.

 

The PM argument makes no sense to me regarding choice and control as the participant  are exercising that right by choosing to access X number of  sessions from a provider.

 

Anyone else have this issue or suggestions as to who to take this to ?

 

Fiona

 

Sent from Mail for Windows

 

Fiona Phipps Family Partner Navigator Full‑Time T 02 8966 8539 M 0422 411 613 E fionap@royalfarwest.org.au W  royalfarwest.org.au 14‑18 Wentworth St, Manly 2095 PO Box 52, Manly NSW 1655 Royal Far West acknowledges the Traditional Custodians of country throughout Australia and the ongoing and important wisdom shared through their continued connection with the land, waters and community. We respectfully recognise the Elders of the past and present, and walk with the children who will become future Elders. The communication and any attachments may contain confidential and/or legally privileged information intended for the addressee only. If you have received this communication in error you must not read, copy, use or share it. Please notify the sender immediately by phone or email or contact Royal Far West on (02) 8622 6832 and then fully delete all communications, emails and attachments. Thank you for your cooperation and understanding.

I can't speak about anyone else - but we do ask the question in our schedule of supports are you happy for us to create a service booking for this amount and the duration of the service - we have never had a participant say 'no'.

------------------------------
Mary Gakopoulos
------------------------------

Original Message:
Sent: 21-04-2023 01:04
From: Collin Mullane
Subject: Plan Mangers refusing to create Service Bookings

Firstly, did the participant agree to the quarantining of funds or did you simply send the service agreement to the plan manager and demand they do this?

A service agreement does not guarantee funds or payment. No contract does, unless you take it to court.

Bad debts are unfortunately a normal part of business that we must all confront from time to time.

------------------------------
Collin Mullane

Original Message:
Sent: 18-04-2023 09:07
From: Fiona Phipps
Subject: Plan Mangers refusing to create Service Bookings

We have started to have an number of plan managers refusing to 'quarantine' funding against our Service Agreements. That is, we send off the SA for 10 sessions, and we get responses like

 

" XXXXY have a policy that we do not reserve specified funding for a provider ensuring the participants flexibility and choice and control to use their funding as they see appropriate with any service provider.

 

At our discretion XXXXY will send out 'Low Funding' alerts ensuring the participant (or their representative) keeps the provider informed in a timely manner of their capacity for payment for services they have agreed to in a Service Agreement or Schedule of Services."

 

Then we have the issue of " the participant has completed their funding allocation and have no funds remaining to pay for your service. Please take this matter to the NDIS " who do nothing but tell us that this is the plan manager responsibility to manage a child/ persons funding and we go without payment.

 

The PM argument makes no sense to me regarding choice and control as the participant  are exercising that right by choosing to access X number of  sessions from a provider.

 

Anyone else have this issue or suggestions as to who to take this to ?

 

Fiona

 

Sent from Mail for Windows

 

Fiona Phipps Family Partner Navigator Full‑Time T 02 8966 8539 M 0422 411 613 E fionap@royalfarwest.org.au W  royalfarwest.org.au 14‑18 Wentworth St, Manly 2095 PO Box 52, Manly NSW 1655 Royal Far West acknowledges the Traditional Custodians of country throughout Australia and the ongoing and important wisdom shared through their continued connection with the land, waters and community. We respectfully recognise the Elders of the past and present, and walk with the children who will become future Elders. The communication and any attachments may contain confidential and/or legally privileged information intended for the addressee only. If you have received this communication in error you must not read, copy, use or share it. Please notify the sender immediately by phone or email or contact Royal Far West on (02) 8622 6832 and then fully delete all communications, emails and attachments. Thank you for your cooperation and understanding.

Hi, I'm a Plan Manager and completely surprised by it. Im the opposite, I want the service agreement to quarantine funds.

---------------------------------
Sandi Smith
---------------------------------



Original Message:
Sent: 17-04-2023
From: Fiona Phipps
Subject: Plan Mangers refusing to create Service Bookings

We have started to have an number of plan managers refusing to 'quarantine' funding against our Service Agreements. That is, we send off the SA for 10 sessions, and we get responses like

 

" XXXXY have a policy that we do not reserve specified funding for a provider ensuring the participants flexibility and choice and control to use their funding as they see appropriate with any service provider.

 

At our discretion XXXXY will send out 'Low Funding' alerts ensuring the participant (or their representative) keeps the provider informed in a timely manner of their capacity for payment for services they have agreed to in a Service Agreement or Schedule of Services."

 

Then we have the issue of " the participant has completed their funding allocation and have no funds remaining to pay for your service. Please take this matter to the NDIS " who do nothing but tell us that this is the plan manager responsibility to manage a child/ persons funding and we go without payment.

 

The PM argument makes no sense to me regarding choice and control as the participant  are exercising that right by choosing to access X number of  sessions from a provider.

 

Anyone else have this issue or suggestions as to who to take this to ?

 

Fiona

 

Sent from Mail for Windows

 

Fiona Phipps Family Partner Navigator Full‑Time T 02 8966 8539 M 0422 411 613 E fionap@royalfarwest.org.au W  royalfarwest.org.au 14‑18 Wentworth St, Manly 2095 PO Box 52, Manly NSW 1655 Royal Far West acknowledges the Traditional Custodians of country throughout Australia and the ongoing and important wisdom shared through their continued connection with the land, waters and community. We respectfully recognise the Elders of the past and present, and walk with the children who will become future Elders. The communication and any attachments may contain confidential and/or legally privileged information intended for the addressee only. If you have received this communication in error you must not read, copy, use or share it. Please notify the sender immediately by phone or email or contact Royal Far West on (02) 8622 6832 and then fully delete all communications, emails and attachments. Thank you for your cooperation and understanding.